Posts on the Touchpoint Leaks

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Marketing, sales and service – who does what, when?

Marketing, sales and service – who does what, when?

In various forms, I get asked the difference between sales and marketing almost weekly. Underlying this question is the oft cited discontent between the disciplines, and a desire to get them working more harmoniously together. In answering this question, I have to also bring in service – because what we’re talking about here is supporting an end-to-end customer journey

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Do you have the tools to match your skills?

Do you have the tools to match your skills?

You can grow a business on sales skills alone, but why would you make your life harder than it needs to be. Investing in tools to match your skills will get you further faster. In this post, Bryony looks at the difference between tools and skills and why a scaling business needs both.

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How Inside Travel Group got their marketing stars aligned

How Inside Travel Group got their marketing stars aligned

“A printed copy of the Watertight Marketing Team Alignment and Benchmark engagement report has been on my desk permanently since I received it well over a year ago because we refer to it all the time as a guiding light for our ongoing marketing decisions.” Simon King, Director

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Why should you invest in marketing when sales are soaring anyway?

Why should you invest in marketing when sales are soaring anyway?

10 reasons to invest in a marketing operation when times are good…
“Most of the businesses that we work with on a marketing transformation have a sales team. In fact, most have an excellent sales team on whom the growth to that point can be credited. Further to this, in many of our most committed clients, the sales are already soaring. In working with CEOs, MDs, and Sales Directors in this context, it’s natural to question why they need marketing at all.” ~ Bryony Thomas, Author | Watertight Marketing

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Is it time to Validate Concerns rather than Overcome Objections?

Is it time to Validate Concerns rather than Overcome Objections?

If we take the perspective that 1) Most third parties who have an opinion about a purchase decision at this stage in the process have the best interests of the buyer in mind; 2)Their opinion makes complete sense from their perspective; and that, 3)Nobody likes being told that they’re wrong… then looking again at the wisdom of Objection Handling can turn your thinking inside out.

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Can your potential buyers picture your products?

Can your potential buyers picture your products?

One to the key tasks of your marketing is to help your customers to get a sense of what it would be like to work with you, or own your products, before they become a customer. In the Watertight Marketing methodology, we talk about this specifically as part of the Thirteen Touchpoint Leaks™...

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How often do you repeat yourself in your marketing?

How often do you repeat yourself in your marketing?

Are you worried about repetition in marketing? We often encounter an uneasiness and sense of mounting pressure in businesses where marketing includes putting out high quality content. Perhaps they've made a commitment to a baseline of weekly blogs, monthly videos, quarterly...

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Who has the power of veto?

Who has the power of veto?

B2B Marketing Case Study | MRG Systems are experts in designing, supplying and running digital displays. You’ll find their systems in places as diverse as leading UK retail betting shops, schools & colleges, and the Houses of Parliament. Head of sales, Darren MacDonald, worked in partnership with Certified Practitioner, Joshua Morse, to systematically understand and tweak their marketing leaks… starting with a redefinition of their key audience.

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